What customer service????? Very rarely do I get a person when I call a business. Press 1 for this, press 2 for that, and so on. You know the deal, you get it all the time too. Even calling the doctor’s office, I get this long message telling me which # to press for desired service, but they do include “if this is a true emergency, hang up and dial 911″.
For years companies have been using automated operators, and for years it has irritated me. I am sure that some of the elderly are thoroughly confused by such junk. I think this is so unfair to the elderly that do not have anyone to take of business for them. I just think that if a company or business wanted to give true customer service they would have a breathing individual instead of a recording answer their phone.
I just get so angry that my blood pressure reaches a dangerous level after repeating over and over “operator”. Finally, I do get a live person and 9 times out 10, customer service is then what it should be.
I’m thru ranting now.